100% SATISFACTION GUARANTEE: If for any reason you are not satisfied with your purchase from Factory Direct Hose, simply return the item to us within 30 days of purchase. We will gladly replace the item or refund you the purchase price. If you need to return an item see our return policy for fast – hassle free returns!
Policies: We believe that internet shopping should be easy, convenient and fun. Factory Direct Hose policies are intended to be simple and straightforward to allow you to shop with confidence. Our customer service staff is courteous, professional and eager to help make your shopping experience a pleasant one. There is no small print or hidden meanings in these policies so enjoy hassle free shopping at https://www.factorydirecthose.com! Please don’t hesitate to contact us with your questions at contacting us.
Backorders: Factory Direct makes every effort to get your order to you as soon as possible. Normally, all orders ship within 2 to 4 business days. Occasionally there are production problems which may delay your order. If this occurs, we will email you within three business days. If your hose product will be delayed, you will have the option to wait for it’s production, substitute the item for a similar item, or request a full refund.
Warranty: We guarantee each product you order to be free of material and workmanship defects and to be received free of shipping damage. Our warranties cover manufacturer defect. Please see the table below for warranty information on your hose products – all warranty time for air hose, garden hose, garden hose reels and air/garden fittings are for residential use only and are and do not apply to commercial applications. All warranties for air hose, garden hose, air fittings and garden fittings are voided if these products are used for applications other than their stated purpose and/or with chemicals or substances other than air or water. We must be notified within 30 days of product failure or with 10 days in the case of shipping damage in order to make a claim. After 60 days, any defects will be covered under the manufacturer’s warranty. Any attempt to repair a defective item without authorization may void this warranty. Any customers making returns must receive a return of goods authorization form (RGA)before returning their item. This must be obtained by contacting us.
|Air and Garden Hose||2 Year warranty|
|Hose Fittings, Couplers, Nozzles Quick Connects, Manifolds||1 Year warranty|
|Air Hose Reels||2 or 3 Year warranty – depending on model|
|Garden Hose Reels||Limted Lifetime Warranty for all Liberty Garden Products 2 Year Warranty on Reelcraft Hose Reels 5 Year Warranty on Southwest Reels|
Return Policy: We want every customer to be happy with his or her shopping experience at Factory Direct Hose. The following return policy is meant to make your returning of items easy and accurate. Please contacting us with the reason for your return and any information you need to share with us. We will then send you a Return of Goods Authorization form (RGA). No returns will be accepted without an RGA. The RGA form ensures that your instructions for return items are followed and credited to the proper account. To receive proper credit your RGA form must accompany your return. Shipping fees are not refundable. The proper return shipping address will be supplied with the RGA and an authorization number to make your transaction quick and easy. We want to make this process as smooth and hassle free as possible. If you have any questions please contacting us.
Security: Factory Direct Hose offers the most secure server service to handle your ordering information. You can enter your credit card number on our secure page and transmit the page over the Internet to a secure Commerce Server without risk of an intermediary obtaining your credit card information. The security features offered by SSL technology protect commercial transactions, as well as all other communications, from misappropriation and fraud that could otherwise occur as information passes through Internet computers. This process is actually a more secure way of conducting business than handing your card to an unknown server at a restaurant for example, thereby leaving paper receipts floating around for others to obtain and illegally use your information.
Safe Shopping Guarantee: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.